Refund policy

14-Day Return Policy

Thank you for shopping with us! We hope you love your purchase. However, if you are not completely satisfied, we offer a 14-day return policy under the following terms:

1. Eligibility for Returns

Returns must be initiated within 14 days of the original purchase date.

Items must be unused, in their original condition, and with all original packaging, tags, and accessories intact.

Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods (e.g., food, flowers)

Personal care items (e.g., skincare, cosmetics) if opened or used

Gift cards

Customized or personalized products

Sale items (unless they are defective or damaged)

3. Return Process

To initiate a return, contact our customer service team at Simon@predatormachines.co.uk with your order number and reason for return.

Our team will provide you with a return authorization and detailed instructions on how to send your item(s) back.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days to the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund at no additional cost.

7. Additional Information

Items returned without authorization or outside of the 14-day window may be refused or subject to a restocking fee.

We reserve the right to refuse returns that do not meet the above conditions.

Thank you for understanding our return policy. If you have any questions, please do not hesitate to contact our customer service team

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